Frequently Asked Questions
Everything you need to know about our Peter Rabbit and Friends collection.
Are your Beatrix Potter gifts officially licensed?
Yes, all our Enesco Beatrix Potter products are 100% officially licensed and produced in collaboration with Penguin Books Ltd to ensure authentic character representations.
What materials are used for the figurines and accessories?
Our figurines are primarily crafted from high-quality stone resin with hand-painted details, while our textile accessories use premium fabrics designed for durability and a soft touch.
How long does shipping take within the UK and internationally?
Standard UK delivery typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days depending on customs processing.
What is your return policy for gift items?
We offer a 30-day return policy. Items must be in their original, unopened branded packaging and in a resaleable condition to qualify for a full refund.
Do the products come in branded gift packaging?
Most of our Enesco Beatrix Potter items arrive in a signature branded gift box, making them perfect for immediate gifting for baby showers, birthdays, or christenings.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.