Returns & Exchanges

We want you to be completely delighted with your Enesco Beatrix Potter collection; if you are not entirely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure all products remain in their original packaging with tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original Enesco gift boxes and include the printed return slip inside the parcel to ensure fast processing.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing